TeamOne - Jira CustomGPT

TeamOne Jira CustomGPT Assistant

Embedded an AI copilot that accelerates product management workflows by 75%.

2024AI Solutions Architect

TeamOne needed to scale product operations without adding headcount. I architected and delivered a CustomGPT solution that connects directly to Jira, understands business context, and automates repetitive product management tasks.

The assistant reviews tickets, proposes improvements, drafts new stories, and provides analytics. It behaves like an associate product owner while keeping humans in control of final decisions.

−75%Time Saved

Reduction in ticket review and grooming time

+40%Ticket Quality

Improvement in acceptance-ready tickets after rollout

1,900%ROI

Annualized return from productivity gains

The Challenge

Give product managers leverage without compromising security or workflow trust.

Multiple Jira projects with unique workflows and custom fields
Need for guardrails around data access and change management
Desire for conversational interface that understands product language

What We Built

A secure AI layer that augments Jira with natural-language intelligence.

Developed CustomGPT agent with embeddings tuned to TeamOne's product taxonomy
Built middleware that enforces role-based access control and audit logging
Integrated workflow automations for grooming, sprint planning, and retrospective insights

The Outcome

Product managers focus on strategy while Jira stays healthy and up to date.

Weekly backlog grooming time dropped from four hours to one
Stakeholders receive proactive digest reports highlighting risks and opportunities
AI assistant becomes a trusted teammate rather than a black box

Services Provided

AI solution architecture
Prompt and workflow engineering
Security & compliance
Change management enablement

Technology Stack

OpenAI GPT-4
TypeScript
Jira REST API
PostgreSQL
Azure Functions
LangChain

Key Deliverables

CustomGPT agent orchestration
Secure Jira integration layer
Analytics dashboard
Adoption playbook

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